Please read carefully Hairware Beautyware privacy policy.
Effective Date: May 23, 2025
Company Name: Salon Software Ltd
NZBN: 94 290 415 179 49
Website: https://hbsoftware.co.nz
Contact Email: support@hbsoftware.co.nz
Introduction
Salon Software Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 2020 (NZ). By using our software or services, you agree to the terms of this Privacy Policy.
What Information we Collect
We may collect the following types of personal information:
– Business contact details (e.g. name, phone number, email address)
– Billing and payment information
– Device and usage data (when using our software or support services)
– Client data you input into our software (only accessible by us when providing support)
How we Collect your Information
We collect personal information when you:
– Register to use our software or services
– Contact our support team via phone, email, or remote access
– Visit our website or complete an online form
– Provide information during setup, training, or billing processes
Some data may also be collected automatically via our software (e.g. system logs or usage data when remote support is used)
How we use your Information
We use your information to:
– Provide, maintain, and improve our software and services
– Offer technical support and respond to enquiries
– Send important notices such as updates or billing information
– Comply with legal obligations
We will only use your personal information for the purpose for which it was collected, unless legally required or with your permission
Disclosure of your Information
We may share your information:
With our support technicians, authorised contractors, or service providers who assist us in delivering our services, including IT support, hosting, maintenance, and training;
With finance providers, banks, or payment processors as required to manage billing, payments, or financing arrangements related to your use of the Software;
If required by law, court order, or government request;
To enforce our terms or protect our rights and safety.
We do not sell or rent personal information to third parties.
We take reasonable steps to protect your information from loss, misuse, unauthorised access, alteration, or disclosure. Information is stored securely on our systems or those of our trusted service providers.
If you use HB Pay and opt-in to our monitored cloud backup, your backup data will be encrypted and stored in secure New Zealand-based data centres
Data Ownershop and Access
You own all data entered into or generated by our software. We do not access or use your business data without your permission, except as
required to provide support or comply with the law. You may request access to or correction of your personal information at any time by contacting us at: support@hbsoftware.co.nz
Data Retention
We retain your personal information for as long as needed to provide our services and meet our legal obligations. You may request deletion of your data if it is no longer required, subject to legal exceptions.
Your Rights
Under the Privacy Act 2020, you have the right to:
– Access and correct your personal information
– Know what we collect and why
– Withdraw consent where applicable
– Make a complaint to the Office of the Privacy Commissioner
For more information, visit https://www.privacy.org.nz
Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy, or would like to exercise your privacy rights, please contact:
Salon Software Ltd
Email: support@hbsoftware.co.nz
Phone: 0800 644 655
Suite 15109, 17B Farnham Street,
Parnell Auckland 1052.