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Support Videos

To view support videos from previous versions, please click here

Getting Started

Appointment Book Overview

Get started with the Appointment Book. The most important feature in Hairware Beautyware

Client Card Setup

Understand and track your clients with the client card

Point of Sale Overview

Speed up sales and simplify checkout with our powerful Point of Sale screen

Operator Setup

Manage operator rosters, targets and review performance reports in the operator profile

Services Setup

Easily create and customize services. Your tool for managing services, durations, and pricing

Program Summary

Learn all about HB Ignite in this getting started series

Discount and Surcharge Setup

Product & servies discounts and surcharges. Flexible pricing control at your fingertips

Appointment Book

Appointment Book – Tablet

A complete guide to using the appoinment book on your tablet device.

Appointment Book – Mobile

A complete guide to using the appoinment book on your mobile device.

SMS Deposits Setup

SMS deposits are designed to assist salons in reducing no-show clients.

Appointment Book Overview

Get started with the Appointment Book. The most important feature in Hairware Beautyware

Online Booking

Online Booking Overview

A complete guide to setting up Online Booking on your Hairware Beautyware Software.

Custom Online Booking Appearance Setup

Customize your online booking for a unique user experience

Online Guest Booking Setup

Your clients are now able to book in a guest to make a booking for family or friends

Online Cancellations & Rescheduling Setup

Customers can cancel or reschedule their online bookings. Here is how to set it up!

Online Gift Vouchers Setup

Vouchers can be used in salon and online by your customers. Sell gift vouchers 24/7

Clients

Client Card – Tablet

A guide to accessing client information from your tablet device.

Client Card – Mobile

A guide to accessing client information from your mobile device.

Client Card – Mobile

A guide to accessing client information from your mobile device.

Client Card Setup

Understand and track your clients with the client card

Services

Packages Setup

Service packages allows you to combine multiple services and products at a discount 

Pre/Post Service SMS Setup

Link a SMS to a service ensuring your clients are prepared before they arrive at the salon.

Services Setup

Easily create and customize services. Your tool for managing services, durations, and pricing

Reports

Reports – Tablet

View several informative reports on your tablet device. 

Reports – Mobile

View several informative reports on your mobile device.

Stock

Stock – Overview

A complete guide to using stock on your mobile and tablet devices

Stock Take Tutorial

A tutorial demonstrating Stock Take for your inventory management.

Edit, View, Add Tutorial

A tutorial demonstrating how to create a product, view and edit in HB GO.

Salon

HB GO Timekeeping

Operators can clock in and out up to four times a day, providing flexible and easy hour tracking. 

Point of Sale

Surcharge Offset Setup

Reduces the amount charged to your client by the equivalent of the credit card surcharge,

Point of Sale Overview

Speed up sales and simplify checkout with our powerful Point of Sale screen

Setup Videos

HB GO Operator Setup Tutorial

This tutorial will demonstrate how to setup operator permissions for the HB GO app.

Operator Setup

Manage operator rosters, targets and review performance reports in the operator profile

Discount and Surcharge Setup

Product & servies discounts and surcharges. Flexible pricing control at your fingertips