Support Terms & Conditions
SUPPORT AND UPDATES TERMS AND CONDITIONS
Company: Salon Software Ltd (NZBN: 94 290 415 179 49)
Contact Email: support@hbsoftware.co.nz
Phone: 0800 644 655
1. Background:
1.1 The Customer has previously purchased a perpetual licence to use the Software (“Legacy Licence”), and this Agreement governs the ongoing provision of support and software maintenance services by Salon Software Ltd.
1.2 This Agreement does not grant a licence to use the Software and does not replace or supersede any previously granted licence.
2. Definitions
Software: Hairware and Beautyware software products licensed under a Legacy Licence.
Maintenance Services: Includes bug fixes, software updates, phone/email support, and remote support access.
Support Hours: Monday to Friday 9:00am–9:00pm, Saturday 9:00am–3:00pm NZ time.
Customer Data: All data entered into or generated by the Software.
3 Scope of Services
3.1 Salon Software Ltd will provide the following Maintenance Services:
– Ongoing access to software updates and patches;
– Technical support via phone, email, and remote access;
– Troubleshooting of bugs or issues related to the Software.
Note: Software updates provided under this Agreement are limited to bug fixes, minor improvements, and compatibility updates necessary to maintain operational functionality.
3.2 These services do not include:
– Access to new software modules, versions, or major feature enhancements not covered under the original Legacy Licence;
– On-site support unless separately agreed;
– Training services unless separately purchased.
4. Fees and Payments
4.1 The Customer agrees to pay a monthly or annual maintenance fee as set out in the invoice or payment schedule.
4.2 The maintenance fee does not include a licence to use the Software, as that was granted separately and in perpetuity.
4.3 Fees must be paid in advance. Failure to pay may result in suspension of support services.
5. Data and Ownership
5.1 The Customer retains ownership of all data entered into or generated by the Software
5.2 Salon Software Ltd does not claim ownership over any Customer Data and will only access such data with the Customer’s consent for support purposes.
6. Customer Responsibilities
6.1 The Customer is responsible for:
– Maintaining backups of their data
– Ensuring their systems meet any minimum technical requirements;
– Cooperating with Salon Software Ltd when remote access is required for support.
7. Terms and Termination
7.1 This Agreement will commence on the Effective Date and remain in force until terminated by either party with 30 days’ written notice.
7.2 Either party may terminate this Agreement immediately if the other party commits a material breach that is not remedied within 14 days of written notice.
7.3 Upon termination, the Customer retains use of the licensed Software under their original licence terms, but support and updates will cease.
8. Limitation of Liability
8.1 Salon Software Ltd will use reasonable care to provide Maintenance Services but does not warrant that the Software will be error-free or that issues will be resolved immediately.
8.2 Salon Software Ltd is not liable for:
– Loss of data;
– Damages arising from use outside the scope of the Software;
– Indirect, consequential, or incidental damages
9. Complicance and Law.
9.1 This Agreement is governed by the laws of New Zealand
9.2 The Customer acknowledges that they are acquiring services for business use and the Consumer Guarantees Act 1993 does not apply.
10. Contact and Notices
10.1 Notices may be sent by email to support@hbsoftware.co.nz or to the Customer’s registered email address.
10.2 Salon Software Ltd full contact details:
– Email: support@hbsoftware.co.nz
– Phone: 0800 644 655
– Website: https://hbsoftware.co.nz